Refund policy
CUSTOMER CARE
Effective Date: April 1, 2026
All Sales Final All purchases from JT Vintage are final. We do not accept returns or exchanges once an order has been processed.
Handmade & Vintage Items Each piece in our collection is handmade and/or carefully sourced from vintage gems. Slight variations in color, texture, and finish are a natural characteristic of vintage pieces and not considered defects. Some pieces are more delicate than others and should be handled with care. Product descriptions are detailed and note significant vintage wear or delicate characteristics.
Damaged or Defective Items We take great pride in our craftsmanship and in carefully packaging every order. However, if your item arrives damaged or defective, please contact us at jennifer@jtvintage.net within 48 hours of delivery with:
- A photo of the damaged or defective item
- A photo of the packaging, if applicable
JT Vintage is not responsible for damage caused by dropping or mishandling a product, including acrylic cracking or vintage gem breakage. However, if you feel there is a defect in your handmade item due to material failure, please email jennifer@jtvintage.net within 30 days of purchase.
Vintage resale jewelry is sold as-is. All sales are final, with no exceptions.
Repairs Repairs are considered on an individual basis. Supply and shipping fees may apply.
Incorrect Items If you receive the wrong item, please contact us within 48 hours of delivery for resolution.
Order Cancellations If you placed an order in error and it has not yet shipped, please email jennifer@jtvintage.net to request a cancellation. Once an order has been processed, it cannot be cancelled. Please include your order number in the email.
Contact For any concerns, please reach out through our store contact page or email jennifer@jtvintage.net. We are committed to ensuring you love your JT Vintage piece(s) and welcome any questions or concerns.